Why Documentation Matters in Facility Management

Many facilities rely on the memory of one or two key individuals who ‘know how things work’. This is risky when people change roles or leave the organisation.

Documentation turns individual knowledge into organisational knowledge.

Asset registers, O&M manuals, wiring diagrams, valve schedules and maintenance logs all contribute to safer, more efficient operations.

Standard operating procedures (SOPs) guide technicians through common tasks and help new team members ramp up quickly.

In the event of an incident or insurance claim, good records demonstrate that you have taken reasonable steps to maintain your equipment.

Building a documentation culture takes time, but it is one of the most valuable upgrades you can make to your facility.