What to Look for in a Facility Management Partner in Kenya

Outsourcing facilities management gives you access to specialised expertise without building an internal technical department from scratch.

When evaluating providers, ask how they manage technicians, vehicles, spare parts and response times. A strong FM partner will have clear processes, not just individual fundis.

Look for transparent reporting: service tickets, asset registers, maintenance plans and cost breakdowns. Data is essential for budgeting and decision-making.

Health and safety should never be negotiable. Confirm that the provider trains staff, uses proper PPE and complies with Kenyan regulations.

Finally, evaluate cultural fit. You want a partner that communicates clearly, understands your business priorities and treats your tenants or guests with respect.

A thoughtful selection process sets the foundation for a long-term, trusted relationship.