How to Brief a Technician for Faster, Better Repairs

When you call for service, the information you provide determines how well the technician can prepare.

Share the equipment type, brand, model and approximate age. Describe the fault, any error codes and when it started.

Explain how the fault is affecting your operations. This helps the service provider prioritise the call.

If possible, send photos or short videos showing error messages, leaks or unusual noises.

Good communication before, during and after the visit leads to faster diagnostics and fewer repeat trips.

Over time, your equipment history builds up, allowing technicians to spot patterns and recommend long-term solutions.